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Peterborough Direct on the move

News | Community

Peterborough City Council’s ‘Meet and Greet” service is moving across the road from Central Library in Broadway, Peterborough, to Bayard Place on Friday 7 July.


Customers will be able to use the service, which is run by the Peterborough Direct city council information team, in its new home in the Bayard Place reception area, from Monday 10 July.

The move is just the first stage of a transition to a new Customer Service Centre which will be based on the ground floor of Bayard Place.

The new one-stop-shop centre will open in December 2006 and will incorporate an expanded call centre to put all of the city council’s customer service staff in one accessible location.

Peterborough Direct manager Jeff Austin said: “This change will bring a number of benefits. A larger team of staff will enable us to provide a much more in-depth service to customers, assisting more people than ever with their queries, giving assistance with filling in application forms and offering advice.

“This will hopefully avoid the need for a customer to make two visits or follow up their visit with a telephone call to another part of the organisation.“

July 2006




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