With a 2002 turnover of £7.3 million, the company is one of the
largest software houses in its field in the UK. It recently won a
special achievement award from the Help Desk Institute in recognition
of superior standards of customer service and support.
Partners like Unique Computer Services
(UCS) are crucial to the ongoing success of Pegasus. The company
recognises their importance in maintaining its leading position and to
strengthening the footprint Pegasus has on the marketplace.
Gary Turner, Pegasus sales and
marketing director, explained: “We have around 180 channel partners
across the UK and they posses unparalleled knowledge about the
customer base we target, can build on established and trusted customer
relationships and provide us with all-important market reach.”
The Certified Partner Programme, which
was launched by Pegasus at its recent partner conference, is designed
to recognise, encourage and reward the highest levels of commitment,
focus and professionalism demonstrated by both Pegasus and its
partners in the current challenging marketplace.
Rakesh Pathak, Managing Director at
Unique Computer Services commented: “The Certified Partner status
achieved is very much welcomed by all at UCS since it clearly
demonstrates the on-going commitment of UCS to Pegasus and highlights
the skills that Pegasus recognise that we have.
the objective of this initiative is to identify to customers, those
Pegasus Partners that are dedicated to providing high service levels,
by way of ensuring that a number of qualified specialists are able to
give advice, tackle problems, and ultimately deliver a high quality
and respected solution service to the Pegasus customer base.
confident that through additional specialist training workshops that
we can provide, advanced product reviews, and our dedicated account
management, we will be able to build on the leading position we have
in the marketplace while strengthening the service and support levels
that we provide”
The Pegasus channel strategy has been
successful because there is a common vision and commitment to
developing solutions that provide rich functionality and flexibility
backed by superior standards of support to all their customers. The
Certified Partner Programme will renew the focus of both Pegasus and
its partners on the further development of the solution and its
functionality and on the continued strengthening of the support and
customer service levels delivered to the installed customer base.
Turner concluded: “We are delighted
that Unique Computer Services Ltd has achieved Certified Partner
status. It shows the strength of our relationship and the clear focus
we have on delivering best-of-breed solutions to our customers. UCS
delivers real and quantifiable business benefits to users across many
different market sectors and employs a highly successful team with
significant expertise and experience in the provision of solutions.
Pegasus and UCS will continue to work together to develop and support
both the technical and commercial evolution of our product offering
ensuring that we consistently meet and exceed customer needs and
expectations, which is crucial if we are to stay ahead of our rivals.”