PCS have recently been awarded
the contract to provide EIS of Kent County Council
EIS is a Service Unit in the
Information Services Group of Kent County Council. Their role is to
provide support, consultancy and training for administration and
curriculum information systems in educational establishments within Kent.
Due to the geographic size and
number of customers that are supported in Kent, a remote support solution
was needed as a key product to allow EIS to deliver a more efficient and
cost effective support function to it's end users. It was estimated a
potential 10,000+ machines would need support from EIS in the future and
without some kind of remote support product delivering support to that
volume of users would be extremely difficult.
Several remote support
products were identified and deployed in trial sites. From these trials
EIS produced a tender specification. Several suppliers were invited to
tender but subsequently PCS and NetSupport Manager was awarded the
contract to supply Kent with their remote support product.
Chris Bentley Principal IS
officer at Kent County Council quoted "NetSupport Manager has proved
to be a feature rich product and unlike some of its competitors provides
an all in one remote support solution. It has satisfied all of the
necessary criteria that EIS had identified as being critical. PCS have
provided excellent consultancy and support and will be involved in
training all our support staff in the use of their software".
NetSupport Manager is
specifically aimed at busy IT Managers, Administrators, help desk
representatives, tech support and telecommuters. It allows them to
remotely control a PC or group of PCs' from their workstation enabling
real time response, file retrieval that cuts out the cost of expensive
travel to and from sites and time.
PCS continues to grow as a
company and you can see them exhibiting and showcasing their products at
two major shows this year, Networks Telecom 2000, 27th-29th June, NEC
stand 20A48 and the Windows NT Show.