Working in the IT Department
can be a stressful job. People are constantly shouting from all ends of
the office complaining about their PC's, Clare's computer has crashed,
John can't get his e-mail to work and then there is Peter having problems
opening applications. It’s a constant headache and in a fairly large
sized company visiting each of the users PC’s is extremely time
consuming. So, wouldn't it be great to control all the company desktops
from one PC saving time and money, well NetSupport Manager from Productive
Computer Software (PCS) makes all that possible.
NetSupport Manager allows
administrators, help desk representatives, tech support and telecommuters
to remotely control a PC or group of PCs, thereby enabling real-time
visual instruction, file retrieval or remote operation and management.
NetSupport Manager 5.0 is the
latest version of the award winning PC remote control software and along
with all it's main features of watch, share or control PC, Message, Chat,
File Transfer and Distribution, Remote Communications, Show (displaying
screens to other connected PC's), and more it now comes with several great
new features including Voice Over IP (VoIP), Remote PC inventory and
active X technology.
The new PC integration feature
allows the control PC to perform a quick hardware and software inventory
of the remote PC and is an especially useful tool in the help desk and
tech support markets. At the click of a mouse, information can be gathered
and retrieved from the remote PC to aid the controller in supporting the
user. The new version also features integrated file distribution, enabling
centralised remote installation of most software applications.
Another significant new
feature in this release is the availability of the NetSupport Manager
Control as an Active-X Application. This function provides portable remote
control from any location by automatically pulling NetSupport Manager
functionality across the Internet and utilising Active X-technology on a
supported web browser. Example implementations include "anywhere
access" for support staff and customer access to demo applications
over the web.
NetSupport Users will no
longer work in silence either, the new VoIP full audio capability, in
conjunction with a standard sound card, now allows either two-way
conversations between the control PC and the client PC or broadcast Audio
to multiple users. This feature enables a tech support representative or
an instructor to literally speak to the individual at the remote PC while
a remote control session is taking place.
Other new features include:
Enhanced Security -
DES Encryption makes it virtually impossible for anyone to intercept a
file transfer or remote session.
Additional Scripting -
Now includes additional scripting functions, drag and drop
programming, and command line entry for automating administrative
- Faster remote control sessions through optimised screen handling
Remote Clipboard -
Cut and Paste between applications on the control and client
NetSupport Manager has
thousands of installations world-wide with literally millions of clients
installed. Here's what one of our customers had to say:
"As we have a
considerable number of remote end users we need a product that we can rely
on and enable us to provide a high level of support. Although there are
many products available, (several of which we have used in the past), we
have been particularly impressed with the reliability and ease of use,
that NetSupport offers. It is refreshing to find an application that not
only meets our requirements but also exceeds them." - Jeff Allan -
Austin Reed PLC.
So with exciting new features
and real time response rates NetSupport Manager, PC remote control
software has got to be the ultimate headache cure for all desktop support
Throughout this release, other
software and hardware products are mentioned by name. In most, if not all
cases, the companies that manufacture the respective products claim these
product names as trademarks. It is not our intention to claim these names
or trademarks. It is not our intention to claim these names or trademarks
as our own.