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08:47 on Tuesday
8 March 2005

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Mailtech leads it's industry

Business | Press | News

According to a national survey carried out by the British Accreditation Bureau, Peterborough-based mailing house Mailtech (UK) Limited has again achieved customer satisfaction results that are among the best in its industry.

This is the third year that Mailtech has been involved in the survey, which forms part of its Quality standard for Mail Production (QMP) accreditation. Its customer satisfaction levels have consistently been significantly above benchmarks set by QMP in every aspect researched.

Andrew Whittaker - Mailtech

The survey involved over 4,400 companies across the UK that regularly use direct mail and evaluated 13 different aspects of the service provided by 260 mailing houses. It researched areas including response to enquiries, reliability of services, value for money and clarity of communications.

“We work hard to develop our customer focused culture and these results show we are achieving this - and continuing to improve,” said Andrew Whittaker, director of Mailtech. “There is still much we can do to improve further, but in the areas of ‘meeting timescales’ and ‘mailings being produced to the agreed specification’, we scored over 9 out of 10.”

Mailtech provides a wide range of direct mail and direct marketing services and has recently invested over £250,000 in upgrading and expanding its printing and enclosing facilities to ensure it has some of the most advanced and reliable equipment in the region.

QMP carries out the survey to provide a benchmark for the industry and provide buyers of direct mail services with a source of proven high quality suppliers.

The survey forms part of Mailtech’s Quality for Mail Production (QMP) accreditation, which is carried out by the BAB to provide a benchmark for the industry and provide buyers of direct mail with a source of proven high quality suppliers.

March 2004




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