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22:03 on Wednesday
31 December 2003

Cambridgeshire Chamber of Commerce & Industry


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Mailtech leads it's industry

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According to a national survey carried out by the British Accreditation Bureau, Peterborough-based direct marketing bureau Mailtech (UK) Limited has achieved customer satisfaction results that are among the best in the country.

This is the second year that Mailtech has been involved in the survey, which forms part of its Quality for Mail Production (QMP) accreditation. Its customer satisfaction levels have consistently been significantly above benchmarks set by QMP in every aspect researched and have improved year on year.

Andrew Whittaker - Mailtech

The survey involved over 3,500 companies across the UK that regularly use direct mail and evaluated 13 different aspects of the service provided by 248 mailing houses. It researched areas including response to enquiries, reliability of services, value for money and clarity of communications.

“We work hard to develop our customer orientated culture and these results show we are achieving this - and continuing to improve,” said Andrew Whittaker, director of Mailtech. “There is still much we can do to improve further, but in the areas of production quality and courteousness of staff, we scored impressive 9.5’s out of 10.

“This supports the findings of our own latest survey which highlighted customer service as being a key strength of the company, with almost 95 per cent of those surveyed saying speed of response was good to excellent and 100 per cent of customers saying that Mailtech understand their needs and requirements.”

QMP carries out the survey to provide a benchmark for the industry and provide buyers of direct mail with a source of proven high quality suppliers.

January 2003




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