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2 August 2003

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Companies loose working hours through computer failure


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Two thirds of businesses in Peterborough experience frequent failure of their computer systems, half of which stop employees working effectively until problems are fixed. This was a key finding of research carried out by Good Systems, one of Peterborough’s most advanced computer services and IT solution providers.

“The amount of business hours that are lost through problems with computer systems is staggering,” said Alex Pickering, business development manager at Good Systems. “And mostly this can be prevented.

“Computer systems are inherently reliable if they are set up and configured correctly. When we visit companies we find often that systems have been wrongly configured and this has been the root of the problem – even when they have been maintained by computer services companies.”

A questionnaire, produced in conjunction with Greater Peterborough Investment Agency (GPIA), was sent to around 2,500 local businesses during the summer. It requested information on the use of computer systems within companies.

The results show that computers are now critical to businesses in Peterborough. Only 2 per cent of companies which responded said they did not use computers in their business.

75 per cent of businesses that responded to the survey have between one and ten PCs within their organisation. 53 per cent operate a local area network which links computers together.

Half of companies do not have a specific IT resource - such as a computer department - to look after their IT business requirements but a quarter have a specialist individual that looks after these needs.

Alex continued: “Computer systems are becoming more complex as businesses expand and look to achieve more through using them. However without specialist knowledge of system configuration, or the help of a reputable company, businesses can end up with costly repair bills and potentially substantial loss of working hours.”

Good Systems is a Microsoft certified partner which provides a national IT and computer maintenance service to businesses and organisations.

October 2002

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Contact:
Alex Pickering
Good Systems Ltd

Tel: 01733 346100

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