Drain Doctor Plumbing, the national
24-hour franchise business, was praised for providing a ‘five star’
service when it was awarded a customer care trophy in an annual
business competition organised by the evening newspaper covering its
headquarters in Peterborough.
The judges said Drain Doctor was
"the only five-star plumbing service in the UK, while it also
offers a full after-care service".
Accepting the award from television
presenter Helen McDermott, Drain Doctor directors Freddie and Jan
Mitman and Mike Solomons said: "Our aim is always to give
customers more than they expect. We want delighted, even ecstatic,
customers not simply satisfied ones. That is the way to secure
recommendations and more customers. That is the secret of our
Drain Doctor Plumbing has, since its
launch in 1994, grown to become the UK’s largest 24-hour plumbing
and drain cleaning service with over 200 liveried vans covering more
than 90 per cent of the population. Its customer care procedures
include offering fixed-price quotations before starting work, no extra
charges for unsocial hours, making specific appointments and
guaranteeing all workmanship.
Some franchisees now operate as many as
ten vans and are working towards achieving annual turnovers of £1