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21 June 2004

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Drain Doctor plumbing praised for 'five star' service


Drain Doctor Plumbing, the national 24-hour franchise business, was praised for providing a ‘five star’ service when it was awarded a customer care trophy in an annual business competition organised by the evening newspaper covering its headquarters in Peterborough.

The judges said Drain Doctor was "the only five-star plumbing service in the UK, while it also offers a full after-care service".

Accepting the award from television presenter Helen McDermott, Drain Doctor directors Freddie and Jan Mitman and Mike Solomons said: "Our aim is always to give customers more than they expect. We want delighted, even ecstatic, customers not simply satisfied ones. That is the way to secure recommendations and more customers. That is the secret of our success."

Drain Doctor Plumbing has, since its launch in 1994, grown to become the UK’s largest 24-hour plumbing and drain cleaning service with over 200 liveried vans covering more than 90 per cent of the population. Its customer care procedures include offering fixed-price quotations before starting work, no extra charges for unsocial hours, making specific appointments and guaranteeing all workmanship.

Some franchisees now operate as many as ten vans and are working towards achieving annual turnovers of £1 million.

Freddie and Jan Mitman are pictured with Sir Bernard (left) and British Franchise Association director general Brian Smart

Freddie and Jan Mitman, directors of the national franchise business Drain Doctor Plumbing, explained the philosophy behind their success when they met Sir Bernard Ingham, press secretary to former Prime Minister Margaret Thatcher at the British Franchise Exhibition.

 

November 2000

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Contact:
Mrs Jan Mitman
or Mike Solomans
Drain Doctor Plumbing
Tel: 01733 753939

 

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